Fire & Life Safety

Disabled Refuge Systems

Disabled Refuge Systems in Scotland Central Belt

RACAM provides expert installation and maintenance of Disabled Refuge Systems across the Central Belt. We ensure your commercial property stays compliant with fire safety laws while providing a vital lifeline for those who need it most during an emergency.

The Problem: Compliance Stress and Life Safety Risks

If you manage a non-residential building with more than one storey, you’ve likely felt the pressure of fire safety audits. It’s not just about ticking a box-it’s about the terrifying thought of someone being left behind in a fire because they can’t use the stairs.

You’re probably worried about failing a fire risk assessment, or worse, having an Emergency Voice Communication System (EVCS) that fails when it’s actually needed. It’s frustrating to deal with complex regulations when you just want your building to be safe, legal, and functional.

The Solution: Reliable Disabled Refuge Systems

We install robust, BS 5839-9 compliant systems that facilitate clear, two-way communication between a master station and designated “refuge” areas.

From Disabled Refuge (Type B) Outstations for wheelchair users to Fire Telephone (Type A) Outstations for fire marshals, we provide the specific hardware your building requires to meet BS 5266-1 standards.

Key Benefits

Total Legal Compliance

Meet all UK fire safety and building regulations to avoid fines or closures.

Life-Saving Communication

Provide a direct link for vulnerable people to speak with emergency responders.

Reduced Liability

Professional installation from an NSI-accredited team protects you and your business.

System Reliability

Battery-backed hardware ensures the system works even if the building loses power.

Hands-Free Operation

Type B outstations allow for easy use in high-stress situations without needing to hold a handset.

Why Choose RACAM

We know you hate dealing with complex fire safety “jargon” and the paperwork that comes with it. At RACAM, we’ve spent over 25 years taking that burden away from our clients.

You’ll never get a generic, one-size-fits-all setup from us. We’re NSI accredited, meaning our work is audited to the highest industry standards.

We understand the local landscape of the Central Belt, and because our engineers are local, we’re typically on-site within hours for emergency repairs. We guide you through the costs, connections, and monitoring requirements so there are no hidden surprises.

Customer Success Story

Glasgow Office Complex

A large property management firm in Glasgow contacted us after their existing EVCS failed a routine inspection.

The old system was unserviceable and lacked proper battery backup. RACAM stepped in, replaced the outdated Disabled Refuge Line Controllers, and installed 15 new Type B outstations across five floors.

The project was completed in three days, ensuring the building remained occupied and fully compliant without any operational downtime.

How the Process Works

We'll have a chat

We start by discussing your building's specific layout and any recent fire risk assessment findings.

A quick site walk

Our engineers visit your property to identify the best locations for outstations and check cabling routes.

The plan

We provide a clear, fixed-price quote with no hidden extras, covering everything from equipment to commission.

The install

Our engineering team fits the system with minimal disruption to your daily operations.

Handover

We show you exactly how to test the system and provide all the certification you need for your fire logbook.

Technical Options & System Types

Emergency Voice Communication Systems (EVCS):
The full system designed to assist people with communication in an emergency.
Disabled Refuge (Type B) Outstations:
Hands-free intercoms, usually finished in stainless steel or high-vis green, for public use.
Fire Telephone (Type A) Outstations:
Telephone handsets used by fire marshals or stewards to coordinate evacuations.
Maintained Systems:
Systems that are constantly monitored for faults, ensuring they are always ready for use.

Industries & Property Types Served

Offices & Corporate Buildings

Retail & High Street

Industrial and Warehousing

Property & Facilities Management

Healthcare

Hospitality & Leisure

Public Sector & Community Buildings

Defence and High-Security Sites

What to Expect Next

Pricing for Disabled Refuge Systems depends on the number of floors and the complexity of the cable runs.

We provide a bespoke quote after a free initial site survey, so you know the exact costs upfront. Your first step is a simple conversation with one of our experts to book your survey.

Areas We Cover

Based in Glasgow, our experienced engineers support businesses throughout the Central Belt of Scotland, and the surrounding areas.

Frequently Asked Questions

Here you will find answers to frequently asked questions. If you can’t find what you’re looking for, please GET IN TOUCH

Is a refuge system a legal requirement?

Yes, for almost all non-domestic buildings with more than one floor, it is a requirement under current building regulations.

How often should I test my EVCS?

No, refuge systems must meet BS 5839-9 standards, which include specific fire-rated cabling and battery backup requirements.

Can I use a standard intercom?

Type A is a handset for stewards; Type B is a hands-free intercom for the public in refuge areas.

What is the difference between Type A and Type B outstations?

Yes, our engineers are trained to fault-find and repair most major brands of Disabled Refuge systems.

How long do the batteries last?

To meet regulations, the system must be able to operate for 24 hours on standby plus 30 minutes of full use.

Can the system be monitored remotely?

Yes, we can integrate the system so that your security desk or a remote monitoring centre is alerted instantly when a call is made.

Is training provided?

Absolutely.

We walk your staff through the operation of the master station during the handover process.

Get Your Free System Audit Today

Don’t leave your building’s safety to chance.

Contact RACAM today for a professional survey of your Disabled Refuge Systems.

RACAM Security & Communications

4.9

Alasdair Cameron

Excellent service from start to finish! Rachel was fantastic from the first point of contact, and Calum was exceptionally helpful when I spoke to him. The work was carried out quickly and professionally. Highly recommend RACAM Ltd!

War Graves

An outstanding, professional and expert service from initial contact, through to survey, quotation and installation. RACAM supplied and installed a 5 MP set of CCTV cameras at my home to cover the exterior of the property and my cars. The price was good but that is not the only reason that I used them, it was their commitment, professional attitude and willingness to work to my timescale which was urgent. I'd not hesitate to recommend RACAM or to use them again. A definite FIVE STARS from this very satisfied customer.

Accounts At Fat Buddha Store

From start to finish the process was seamless. Calum came out and we explained what we were looking for and he fully explained all our options. Later on that same day we received a full written quotation which we didnt hesitate with. We didnt even look anywhere else as the quote was so reasonable. We asked for our system to be tweaked the day before install and this was not a problem. A date was set and the tradesman were on time, were meticulous and clean ensuring we were still able to trade whilst the work was being carried out. The system was fully explained and all questions were answered. Since this time, we have found the sytem to be exactly what we wanted and wish we had it installed years ago. I would fully recommend Calum and his team at RACAM.

Secretary OKBC

RACAM quoted for, and then undertook work providing a door access system on our premises, extended our security alarm provision and provided a new alarm monitoring scheme saving our Club a significant sum. The staff were very helpful in the lead up to the work being undertaken and likewise while onsite completing the installation. I would recommend RACAM to anyone looking for these services.

Bill Muir

First class company providing a 1st class service. They will cover call aspects of your security to give you total peace of mind. Give Andrea a call and she will put your mind at ease from the outset. I would totally recommend this company to all businesses and homes looking for the correct level of security.

4.9 28

Hillington park, Edison St, Glasgow G52 4JW, UK

Disabled Refuge Systems